A call centre has been established in Iraq to provide a humanitarian lifeline for millions of people escaping ongoing fighting in the country.

By dialling a hotline number, displaced people can get timely information on locations of food distribution points, medical services, shelter options and other assistance.

Renewed conflict has forced more than three million Iraqis to flee their homes since January 2014.

To learn more about the call centre’s objectives, May Yaacoub spoke with Bathoul Ahmed, information officer with the UN Refugee Agency (UNHCR).

Duration: 3’08”